Speaking and advisory
The thinking, in a room.
I speak on the relationship between organisational promises and lived experiences, for leadership teams, people and culture functions, and conferences. Sessions are built from the perspectives, not from a stock deck.
Topics
The Promise Gap
Why the distance between what you promise and what people live is the number the board should be watching.
The manager is the medium
Every promise an organisation makes is delivered by one person. Why strategy dies or lives at the manager.
Counting is not listening
What engagement surveys measure, what they miss, and what to do with evidence once you have it.
The AI-generated answer
Candidates are asking AI what it is really like to work at your organisation. AI will not define your reputation. It will reveal it.
Experience reaches the customer
Employee experience does not stay inside the organisation. It arrives at the customer through the person delivering the work.