Shehzad Bhanji

About

I build the systems that close the gap between what is promised and what is lived.

A people and experience executive in Adelaide, working at the convergence of employer brand, employee value proposition, employee experience and customer experience.

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Shehzad Bhanji

Why this work

Organisations are very good at making promises and considerably less good at keeping them. The distance between the two is where trust is decided.

I spent fifteen years learning how organisations win and lose customer trust, then moved to the people side and found the same mechanics. Employee experience does not stay inside the organisation. It reaches the customer through the person delivering the work. Two sides of the same promise.

What I have built

Four frameworks, one argument.

01

The Promise Gap

The core framework. A method for diagnosing and closing the distance between organisational promise, lived experience and the outcomes that follow.

Explore the framework
02

The Human Experience Ecosystem

The enterprise architecture built around it, connecting organisational promise, employee voice, lifecycle experiences, enabling technology, evidence, organisational response and workforce outcomes into one system rather than a set of disconnected programs.

03

The People Discovery Framework

A structured discovery and facilitation methodology for surfacing, designing and activating value propositions with leaders and frontline teams.

04

The Five Moments Audit

A diagnostic tool for the moments where the promise is tested: offer to start, the first fortnight, recognition, change, and departure.

Selected work

Dear You

An employee value proposition built on three pillars, expressed through the people who live it. Written as letters, told as stories, launched inside and out.

147%growth in careers audience
2.3xapplications against sector benchmark
26%of hires from EVP campaign sources
1,600+peer recognition submissions

Where I have worked

NowAnglicareSAEVP and Talent Experience Lead
2013 – 2022QNB Group, DohaMarketing, Brand and Customer Experience
2008 – 2013BarclaysDirector, Marketing and Corporate Communications
2005 – 2008CitiCustomer Relationship Marketing
EarlierMullenLowe Lintas GroupBrand and integrated communications

MBA in Marketing · Fellow, Chartered Institute of Marketing · Certifications across HR technology, AI, experience design and analytics · Mentor, Adelaide University