Connect
The thinking, shared.
I write about the distance between what organisations promise and what people actually experience, and I enjoy exploring it with others. Three conversations I always welcome.
Speaking and panels
Sharing the Promise Gap thinking in a room: conference sessions, panels and events on the distance between what organisations promise and what people actually experience.
What this looks likeA shared language for a problem most rooms can feel but have not named.
Writing and collaboration
Co-authored pieces, guest essays and contributions to publications, podcasts and research exploring employee and customer experience as two sides of the same promise.
What this looks likeIdeas tested and sharpened in public, with people who write and think about the same tension.
Comparing notes
Conversations with practitioners, researchers and leaders working on employer brand, EVP, employee experience or customer experience, wherever the gap shows up.
What this looks likeAn honest exchange between people working on the same problem from different angles.
Why connect
Ideas get better in conversation.
The Promise Gap started as a practitioner's observation and became a framework by being tested against other people's experiences of the same tension. Every conversation sharpens it.
If you write, research, speak or simply think about employee and customer experience, and the gap between promise and reality is a problem you recognise, I would genuinely enjoy comparing notes.
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